Annual maintenance contracts with automatic visit scheduling, contract value tracking and renewal visibility — so the visits you sold actually get done.
An annual maintenance contract is sold once and delivered across a year, which is exactly the shape of work a business forgets. The visits are due at intervals nobody is tracking, so either they slip — and the customer notices at renewal time — or they get done twice because two people scheduled them. Both cost you, and neither shows up in any report until the contract is up for renewal and the customer says no.
The underlying problem is that the contract lives in a file and the visits live in someone's head. Nothing connects the two.
In VeloCrew a contract carries its schedule — weekly, monthly, quarterly, half-yearly, yearly or a custom interval — and the system creates the visit job when it falls due, every day, without anyone remembering. The contract knows when the next visit is; your dispatch board simply receives it as work.
AMCs are sold in different shapes and most software assumes one. VeloCrew supports charging upfront for the year, per visit, monthly or quarterly — with a price per visit where that is how the deal was struck. The billing mode is a property of the contract, not a workaround in your invoicing.
A contract that expires without a conversation is a customer you have already lost. Because contracts carry status and value, the ones approaching expiry are a list rather than a surprise — and you can have that conversation while the year's service record is still fresh in the customer's mind.
Every contract visit runs as a normal job: assigned to a technician, GPS-stamped attendance, photos and notes captured on site. At renewal you are not asserting that you serviced them — you can show the visits, the dates and the proof. That is a materially different conversation from "trust us, we came".
AC and HVAC contractors, water purifier dealers, lift and elevator maintenance, generator servicing, fire safety, pest control and facilities management. If you sell a year of scheduled service, this is the part of the business most likely to be leaking without anyone able to point at where.
Contracts are part of the field service module, so visits flow into the same dispatch board, the same technician app, and the same invoicing as the rest of your work.
Do contract visits get created automatically?
Yes. Each contract carries its interval and next-visit date, and due visits are turned into jobs daily without anyone scheduling them by hand. That is the difference between a contract register and AMC software.
What visit frequencies are supported?
Weekly, monthly, quarterly, half-yearly, yearly, or a custom interval in days for contracts that do not fit the standard shapes.
Can we bill AMCs differently per customer?
Yes. A contract can be billed upfront for the year, per visit, monthly or quarterly, with a price per visit where relevant — the billing mode belongs to the contract rather than being handled outside the system.
What if a customer pauses their contract?
Set the contract to paused and it stops generating visits. Without that, a paused contract keeps creating jobs nobody intends to do, which is how dispatch boards fill with work that will never be closed.
How do we prove the visits happened at renewal?
Each contract visit is a normal job with GPS-stamped attendance, photos and notes, so the year's service record is evidence rather than a claim.