VeloCrew replaces spreadsheets and WhatsApp groups with one system to create jobs, assign technicians, prove attendance, and close the loop with customers — built for field crews across India.
Field service management (FSM) is how you plan work that happens at customer sites: scheduling visits, assigning the right technician, tracking travel and time on site, and recording completion. Without FSM software, dispatchers juggle calls, shared chats, and manual logs — jobs slip, SLAs break, and billing lags behind reality.
HVAC, plumbing, security, facilities, cleaning, AMC contractors, and any business that sends people to customer locations daily. If you manage more than a handful of technicians, you need a single source of truth — not another group chat.
Spreadsheets do not notify workers, cannot enforce GPS attendance, and do not show live capacity. VeloCrew keeps dispatch, workers, and finance aligned so you respond faster when a visit fails or a customer calls about a delay.
Instead of stitching together a calendar, a chat group, and a billing tool, VeloCrew gives operations leaders a single admin portal. Dispatchers work from task boards and maps; technicians use one mobile app for today’s jobs; finance can raise invoices from completed work. That reduces duplicate data entry and the “which version is correct?” problem that slows Indian field service businesses as they grow past a dozen technicians.
When a customer asks “where is your engineer?”, you should not need three phone calls. Live status, proof photos, and optional customer tracking links help your team answer confidently. SLA alerts flag jobs at risk before a breach, so you can reassign or call ahead instead of apologising after the fact.
VeloCrew has grown beyond field dispatch into an all-in-one platform. The same login also runs HR & payroll (GPS attendance, leave, payslips, and statutory like PF, ESI, PT and TDS), a full GST accounting suite (invoices, quotations, credit notes, GSTR-1/3B/9 returns, P&L, balance sheet and cash flow), and inventory (stock, batches, serial numbers, valuation and purchases). An AI layer assists across all of it — auto-dispatch, a command bar, describe-to-fill forms, HSN/GST suggestions and report insights. You enable only the modules you need and add the rest as you grow, so completed field jobs flow straight into billing and payroll without re-keying.
Plans are per seat with Normal, Pro, and enterprise options — see pricing for current tiers. Most teams start a free trial, import workers, and run their first dispatch the same day. If you are evaluating field service management software for India, compare VeloCrew on dispatch depth, GPS attendance, and all-in-one billing rather than buying separate point tools.
What does field service management software actually do?
It runs the work that happens away from your office: assigning jobs to technicians, tracking them on the ground, capturing proof that a job was done, and billing the customer. In practice it replaces the WhatsApp group and the paper job sheet with one board your dispatcher works from and one app your technician carries.
Will it work on the phones our technicians already have?
Yes. The technician app runs on ordinary Android and iOS phones — there is no rugged-device requirement and nothing to install on a laptop for field staff.
Do we need separate software for GST invoicing?
No. GST invoicing is part of the same platform, so an invoice can be raised the moment a job closes rather than re-keyed into a separate accounting tool days later. See pricing for which plans include it.
Can we start with field service and add HR or accounts later?
Yes. The modules are separate — field service, HR and payroll, and finance with inventory — and you enable only what you need. Adding a module later does not mean migrating to a different system.
How is it priced?
Per active seat, billed in INR, with Normal and Pro tiers, plus banded pricing for larger headcounts. Inactive users do not consume a seat and the owner seat is free. Every account starts on a 14-day Pro trial. Current figures are on the pricing page.
How long does it take to get started?
Most teams import their workers and run their first dispatch on the same day. The slower part is usually agreeing internally on how jobs should be assigned, not the software setup.