Dispatch and route planning for field technicians

Dispatch without the chaos

Every morning starts with unassigned jobs, visit failures, and last-minute customer calls. VeloCrew centralizes that work: see what needs a technician, who is checked in, and which jobs are breaching SLA — then assign from a map or bulk-update schedules.

Route planning that matches how you work

• Unassigned queue — Triage open work before it ages.
• Task assignment map — Drag jobs to the nearest available worker by skill and location.
• Assigned board — Review today’s load per technician and rebalance when someone is overloaded.
• Bulk operations — Shift start times, reassign crews, and update status for many tasks at once.
• Pro: AI auto-dispatch — Optional automation to suggest or apply assignments using your routing rules.

Compared to phone calls and WhatsApp

Chat threads hide who accepted a job and when. VeloCrew records assignment history, supports reassign with reasons on failed visits, and pushes tasks to the worker app instantly — so the field team and the office see the same plan.

Integrations with the rest of operations

Dispatch connects to tasks, attendance, live map, order tracker for parts, and customer records. One platform means fewer handoffs between dispatch, accounts, and HR.

When dispatch software beats spreadsheets

A shared spreadsheet cannot tell you who accepted a job, who is late, or which technician has capacity for an emergency visit. VeloCrew records assignment history, supports bulk schedule changes, and sends tasks to the worker app immediately — so dispatchers stop re-typing addresses and chasing confirmations in WhatsApp.

SLA and visit failures

Missed windows and failed visits are normal in field work; the cost is chaos if you cannot reassign quickly. Action inboxes and SLA alerts surface jobs that need attention. Reassign with reasons, notify the customer when appropriate, and keep a clear timeline for operations reviews.

Scaling from five to fifty technicians

Small teams often dispatch by memory. As you add cities, skills, and shifts, you need software that shows unassigned work, map context, and per-technician load. VeloCrew grows with you — from manual assignment on the map to optional AI auto-dispatch on Pro when rules-based routing saves hours each week.

Try dispatch on your real workload

Start a free trial or open the live demo with sample data to see the unassigned queue and assignment map in action. Most operations managers know within a week whether dispatch software replaces their morning phone round — VeloCrew is built for that evaluation, not a six-month IT project.